Operating insights

The Playconomix Playbook

Practical field notes on product, sourcing, supply chain, community, leadership, and building companies that can handle their next stage.

The One-Source-of-Truth Problem business systems data management ecommerce operations erp Aug 19, 2026

When five systems disagree, employees do not have data. They have witnesses.

Shopify says shipped. The ERP says packed. The warehouse system says picking. The carrier has no scan. A...

Read the full insight
How to Tell Whether You Have a People Problem or a System Problem business systems leadership management performance Aug 01, 2026

Replacing a person will not fix a job designed to fail.

When something keeps breaking, leaders reach for the easiest explanation: somebody is not good enough. Sometimes that is tru...

Read the full insight
Don’t Automate a Process You Can’t Explain ai automation business systems founder lessons operations sops Jul 23, 2026

AI can do some incredible shit. It can also help you execute a terrible process faster, at greater scale, with fewer humans noticing until the customer is furious.

Founders keep as...

Read the full insight